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Returns Policy

***SIZES 40" X 60" AND 48" X 96" (4ft x 8ft) ARE NON REFUNDABLE AND NON RETURNABLE***

***DELIVERY ON THESE SIZES ARE ATTEMPTED ONLY ONCE***

***IF FOR ANY REASON YOU FAIL TO TAKE A DELIVERY OR REFUSE A DELIVERY, THE REDELIVERY WILL INCUR EXTRA CHARGES INCLUDING A STORAGE CHARGE - WE ARE ONLY ABLE TO ARRANGE A REDELIVERY IF WE RECEIVE THE PRODUCT(S) BACK COMPLETELY UNUSED AND UNDAMAGED) ***

You may return most new, unopened items within 7 days of delivery for a refund, providing the product is UNUSED AND THERE IS NO DAMAGE TO THE PRODUCT(S) - EITHER DURING TRANSIT WHEN RETURNING THE PRODUCT(S) OR OTHERWISE (PLEASE READ EXCEPTIONS BELOW).*

*PLEASE CHECK ALL PRODUCTS WHEN RECEIVING THEM, AS WE ARE UNABLE TO REFUND ANY ITEMS AFTER 7 DAYS OF DELIVERY.

*We will pay the return shipping cost only IF THE REASON FOR THE RETURN IS A RESULT OF OUR ERROR (i.e. YOU RECEIVED AN INCORRECT ITEM).

*If you wish to return a product which was wrongly ordered (i.e. wrong product or quantity ordered, wrong delivery address provided etc.) or is no longer required, WE CANNOT REFUND ANY SHIPPING COSTS AND YOU WILL BE REQUIRED TO PAY FOR RETURN SHIPPING COSTS. WE WILL ALSO DEDUCE AN INITIAL SHIPPING COST FROM THE OVERALL PRICE OF YOUR ORDER AND A 20% RESTOCKING CHARGE WILL BE DEDUCTED FROM THE INITIAL ORDER. Only the price of the product(s) will be refunded only once we receive it unused, undamaged and in the original packing (PROVIDING THERE IS NO DAMAGE - EITHER DURING TRANSIT WHEN BEING RETURNED OR OTHERWISE)

*If a product is returned to us (either as a result of an incorrect address provided, failure to sign for or collect a delivery etc.) and you require it to be resent, WE CANNOT REFUND ANY INITIAL SHIPPING COSTS AND YOU WILL NEED TO PAY AN ADDITIONAL SHIPPING COST FOR THE ITEM TO BE RESENT.

*If you wish to exchange any products, YOU WILL NEED TO PAY FOR ALL RETURN AND RE-SENDING SHIPPING COSTS (WHICH WILL NOT BE REIMBURSED BY US) and we will only send out the new product(s) and issue a refund if we receive the initial returned products back in stock unused (PROVIDING THERE IS NO DAMAGE - EITHER DURING TRANSIT WHEN BEING RETURNED OR OTHERWISE)

***REFUNDS WILL BE MADE ONLY ONCE ITEMS ARE RETURNED UNUSED, UNDAMAGED AND IN THEIR ORIGINAL PACKING***

***IF THERE ARE ANY LOSSES WHEN RETURNING A PRODUCT, WE ARE UNABLE TO ISSUE ANY REFUNDS***

***PLEASE NOTE: A SHIPPING COST WILL BE DEDUCED FROM THE OVERALL PRICE OF YOUR ORDER WHEN RETURNING A PRODUCT***

***PLEASE NOTE: WE ARE ONLY ABLE TO REFUND PRODUCTS IF THEY RETURN TO US IN THE ORIGINAL PACKING, UNOPENED, UNUSED AND UNDAMAGED – IF ANY PRODUCT BEING RETURNED TO US IS DAMAGED IN ANY WAY (EITHER DURING TRANSIT OR OTHERWISE), YOU WILL BE LIABLE AND WE WILL NOT ABLE TO ISSUE ANY REFUNDS***

***THERE WILL BE A 20% RESTOCKING CHARGE ON ALL RETURNS (UNLESS THE REASON FOR A RETURN IS DUE TO OUR ERROR i.e. YOU RECEIVED THE WRONG PRODUCT)***

 

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We will notify you of your refund via e-mail once we have received and processed the returned item(s).



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