Loading... Please wait...

Shipping, Delivery & Returns

Shipping & Delivery

***WE SHIP TO MAINLAND UK DESTINATIONS ONLY (THIS EXCLUDES NORTHERN IRELAND, SCOTTISH HIGHLANDS, SCOTTISH BORDERS, SCOTTISH ISLES / OFFSHORE, ISLE OF MAN, ISLE OF WIGHT & THE CHANNEL ISLANDS)***

***FREE SHIPPING ON ORDERS OVER £35***

STANDARD SHIPPING COST: £6.95 (ON ALL ORDERS UNDER £35) 

IF YOUR ORDER IS PLACED BEFORE 12PM ON A WORKING DAY (MONDAY-FRIDAY ONLY, EXCLUDING BANK HOLIDAYS), WE AIM TO DISPATCH IT THAT SAME DAY (WITH EXCEPTIONS, SEE BELOW)*

ORDERS MADE AFTER 12PM ON A WORKING DAY (MONDAY-FRIDAY ONLY, EXCLUDING BANK HOLIDAYS) MAY STILL BE DISPATCHED THE SAME DAY, BUT IF THEY ARE NOT, THEY WILL AIM TO BE DISPATCHED THE FOLLOWING WORKING DAY (MONDAY-FRIDAY ONLY, EXCLUDING BANK HOLIDAYS) (WITH EXCEPTIONS, SEE BELOW)*

ANY ORDER PLACED ON A SATURDAY OR SUNDAY WILL AIM TO BE DISPATCHED ON THE NEXT WORKING DAY (MONDAY-FRIDAY ONLY, EXCLUDING BANK HOLIDAYS) (WITH EXCEPTIONS, SEE BELOW)*

DELIVERY TIME IS APPROXIMATELY 2-3 WORKING DAYS (MONDAY-FRIDAY ONLY, EXCLUDING BANK HOLIDAYS)HOWEVER MAY TAKE LONGER (WITH EXCEPTIONS, SEE BELOW)*

***PLEASE NOTE: ALTHOUGH WE AIM TO DISPATCH AND DELIVER ORDERS AS SOON AS POSSIBLE, THESE ARE GUIDELINES ONLY AND NOT GUARANTEED. ALL DELIVERY TIMES ARE DEPENDENT ON STOCK LEVELS, FOAMBOARD SIZE, OVERALL ORDER VOLUME AND COURIER AVAILABILITY***

***DELIVERY FOR FOAMBOARDS SIZED 40" X 60" AND 48" x 96" (4ft x 8ft) CAN TAKE 3-5 WORKING DAYS (MONDAY-FRIDAY ONLY, EXCLUDING BANK HOLIDAYS) [PLEASE NOTE: THESE FOAMBOARDS ARE NON REFUNDABLE AND NON RETURNABLE]***

***IF FOR ANY REASON YOU FAIL TO TAKE A DELIVERY OR REFUSE A DELIVERY, THE REDELIVERY WILL INCUR EXTRA CHARGES INCLUDING A STORAGE CHARGE***

***IF ANY PRODUCT IS RETURNED TO US BY OUR COURIERS (EITHER DUE TO REFUSAL OR FAILURE TO TAKE A DELIVERY OR WRONG ADDRESS PROVIDED etc. AND YOU REQUIRE IT TO BE RESENT, WE WILL ONLY ARRANGE A REDELIVERY IF WE RECEIVE THE PRODUCT(S) BACK COMPLETELY UNUSED AND UNDAMAGED. YOU WILL NEED TO PAY FOR THE RESHIPPING COST.  IF THERE IS ANY DAMAGE TO THE PRODUCT(S) (EITHER DURING TRANSIT OR OTHERWISE) WE CANNOT RESEND THE PRODUCT(S) OR PROVIDE ANY REFUNDS***

***IF YOU PROVIDE AN INCORRECT DELIVERY ADDRESS OR REQUEST YOUR DELIVERY TO BE SENT TO AN ALTERNATE ADDRESS ONCE IT HAS ALREADY BEEN DISPATCHED, WE ARE NOT LIABLE FOR ANY DAMAGES, LOSSES OR THEFTS OF THE PRODUCT(S) AND WE CANNOT PROVIDE ANY REFUNDS IN THESE INSTANCES***

***PLEASE NOTE: IF YOU PROVIDE ANY INSTRUCTIONS FOR YOUR DELIVERY TO BE LEFT UNSUPERVISED (i.e. PORCH, GREENHOUSE, BEHIND BINS, SHED e.t.c.) WE ARE NOT LIABLE FOR ANY DAMAGES, LOSSES OR THEFTS OF THE PRODUCT(S) AND WE CANNOT PROVIDE ANY REFUNDS IN THESE INSTANCES***

 

 Returns Policy

***SIZES 40" X 60" AND 48" X 96" (4ft x 8ft) ARE NON REFUNDABLE AND NON RETURNABLE***

***DELIVERY ON THESE SIZES ARE ATTEMPTED ONLY ONCE***

***IF FOR ANY REASON YOU FAIL TO TAKE A DELIVERY OR REFUSE A DELIVERY, THE REDELIVERY WILL INCUR EXTRA CHARGES INCLUDING A STORAGE CHARGE - WE ARE ONLY ABLE TO ARRANGE A REDELIVERY IF WE RECEIVE THE PRODUCT(S) BACK COMPLETELY UNUSED AND UNDAMAGED) ***

You may return most new, unopened items within 7 days of delivery for a refund, providing the product is UNUSED AND THERE IS NO DAMAGE TO THE PRODUCT(S) - EITHER DURING TRANSIT WHEN RETURNING THE PRODUCT(S) OR OTHERWISE (PLEASE READ EXCEPTIONS BELOW).*

*PLEASE CHECK ALL PRODUCTS WHEN RECEIVING THEM, AS WE ARE UNABLE TO REFUND ANY ITEMS AFTER 7 DAYS OF DELIVERY.

*We will pay the return shipping cost only IF THE REASON FOR THE RETURN IS A RESULT OF OUR ERROR (i.e. YOU RECEIVED AN INCORRECT ITEM).

*If you wish to return a product which was wrongly ordered (i.e. wrong product or quantity ordered, wrong delivery address provided etc.) or is no longer required, WE CANNOT REFUND ANY SHIPPING COSTS AND YOU WILL BE REQUIRED TO PAY FOR RETURN SHIPPING COSTS. WE WILL ALSO DEDUCE AN INITIAL SHIPPING COST FROM THE OVERALL PRICE OF YOUR ORDER AND A 20% RESTOCKING CHARGE WILL BE DEDUCTED FROM THE INITIAL ORDER. Only the price of the product(s) will be refunded only once we receive it unused, undamaged and in the original packing (PROVIDING THERE IS NO DAMAGE - EITHER DURING TRANSIT WHEN BEING RETURNED OR OTHERWISE)

*If a product is returned to us (either as a result of an incorrect address provided, failure to sign for or collect a delivery etc.) and you require it to be resent, WE CANNOT REFUND ANY INITIAL SHIPPING COSTS AND YOU WILL NEED TO PAY AN ADDITIONAL SHIPPING COST FOR THE ITEM TO BE RESENT.

*If you wish to exchange any products, YOU WILL NEED TO PAY FOR ALL RETURN AND RE-SENDING SHIPPING COSTS (WHICH WILL NOT BE REIMBURSED BY US) and we will only send out the new product(s) and issue a refund if we receive the initial returned products back in stock unused (PROVIDING THERE IS NO DAMAGE - EITHER DURING TRANSIT WHEN BEING RETURNED OR OTHERWISE)

***REFUNDS WILL BE MADE ONLY ONCE ITEMS ARE RETURNED UNUSED, UNDAMAGED AND IN THEIR ORIGINAL PACKING***

***IF THERE ARE ANY LOSSES WHEN RETURNING A PRODUCT, WE ARE UNABLE TO ISSUE ANY REFUNDS***

***PLEASE NOTE: A SHIPPING COST WILL BE DEDUCED FROM THE OVERALL PRICE OF YOUR ORDER WHEN RETURNING A PRODUCT***

***PLEASE NOTE: WE ARE ONLY ABLE TO REFUND PRODUCTS IF THEY RETURN TO US IN THE ORIGINAL PACKING, UNOPENED, UNUSED AND UNDAMAGED – IF ANY PRODUCT BEING RETURNED TO US IS DAMAGED IN ANY WAY (EITHER DURING TRANSIT OR OTHERWISE), YOU WILL BE LIABLE AND WE WILL NOT ABLE TO ISSUE ANY REFUNDS***

***THERE WILL BE A 20% RESTOCKING CHARGE ON ALL RETURNS (UNLESS THE REASON FOR A RETURN IS DUE TO OUR ERROR i.e. YOU RECEIVED THE WRONG PRODUCT)***

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We will notify you of your refund via e-mail once we have received and processed the returned item(s).

 

Collection

***IF YOU WISH TO COLLECT AN ONLINE ORDER FROM OUR STORE, PLEASE MENTION THIS IN THE COMMENTS SECTION WHEN PLACING YOUR ORDER AND PLEASE CONTACT US PRIOR TO PLACING THE ORDER TO CHECK STOCK AVAILABILITY***

***PLEASE NOTE: WE ARE UNABLE TO REFUND ANY SHIPPING/HANDLING CHARGES ON COLLECTION OF ORDERS***

 

Additional Information

IF ANY OF THE ITEMS YOU HAVE ORDERED ARE OUT OF STOCK YOU WILL BE NOTIFIED AS SOON AS POSSIBLE.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of the items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.



Our Newsletter