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Shipping & Returns

Returns Policy

***SIZES 40" X 60" AND 48" X 96" (4ft x 8ft) ARE NON REFUNDABLE AND NON RETURNABLE***

***DELIVERY ON THESE SIZES ARE ATTEMPTED ONLY ONCE***

***IF FOR ANY REASON YOU FAIL TO TAKE A DELIVERY OR REFUSE A DELIVERY, THE REDELIVERY WILL INCUR EXTRA CHARGES INCLUDING A STORAGE CHARGE - WE ARE ONLY ABLE TO ARRANGE A REDELIVERY IF WE RECEIVE THE PRODUCT(S) BACK COMPLETELY UNUSED AND UNDAMAGED) ***

You may return most new, unopened items within 7 days of delivery for a refund, providing the product is UNUSED AND THERE IS NO DAMAGE TO THE PRODUCT(S) - EITHER DURING TRANSIT WHEN RETURNING THE PRODUCT(S) OR OTHERWISE (PLEASE READ EXCEPTIONS BELOW).*

*We will pay the return shipping cost IF THE REASON FOR THE RETURN IS A RESULT OF OUR ERROR (i.e. YOU RECEIVED AN INCORRECT OR DEFECTIVE ITEM)

*If you wish to return a product which was wrongly ordered (i.e. wrong product or quantity ordered, wrong delivery address provided etc.) or is no longer required, WE CANNOT REFUND ANY SHIPPING COSTS AND YOU WILL BE REQUIRED TO PAY FOR RETURN SHIPPING COSTS. Only the price of the product(s) will be refunded only once we receive it unused, undamaged and in the original packing (PROVIDING THERE IS NO DAMAGE - EITHER DURING TRANSIT WHEN BEING RETURNED OR OTHERWISE)

*If you wish to exchange any products, YOU WILL NEED TO PAY FOR ALL RETURN AND RE-SENDING SHIPPING COSTS (WHICH WILL NOT BE REIMBURSED BY US) and we will only send out the new product(s) and issue a refund if we receive the initial returned products back in stock unused (PROVIDING THERE IS NO DAMAGE - EITHER DURING TRANSIT WHEN BEING RETURNED OR OTHERWISE)

***REFUNDS WILL BE MADE ONLY ONCE ITEMS ARE RETURNED UNUSED, UNDAMAGED AND IN THEIR ORIGINAL PACKING***

***IF THERE ARE ANY LOSSES WHEN RETURNING A PRODUCT, WE ARE UNABLE TO ISSUE ANY REFUNDS***

***PLEASE NOTE: WE ARE ONLY ABLE TO REFUND PRODUCTS IF THEY RETURN TO US IN THE ORIGINAL PACKING, UNUSED AND UNDAMAGED – IF ANY PRODUCT BEING RETURNED TO US IS DAMAGED IN ANY WAY (EITHER DURING TRANSIT OR OTHERWISE), YOU WILL BE LIABLE AND WE WILL NOT ABLE TO ISSUE ANY REFUNDS***

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We will notify you of your refund via e-mail once we have received and processed the returned item(s).

 

Shipping

WE SHIP TO MAINLAND UK DESTINATIONS ONLY (THIS EXCLUDES NORTHERN IRELAND, SCOTTISH HIGHLANDS, SCOTTISH BORDERS, SCOTTISH OFFSHORE, ISLE OF MAN, ISLE OF WIGHT & THE CHANNEL ISLANDS).

IF YOUR ORDER IS PLACED BEFORE 12PM ON A WORKING DAY, WE AIM TO DISPATCH IT THAT SAME DAY (WITH EXCEPTIONS, SEE BELOW)*

ORDERS MADE AFTER 12PM ON A WORKING DAY (MONDAY-FRIDAY ONLY, EXCLUDING BANK HOLIDAYS) MAY STILL BE DISPATCHED THE SAME DAY, BUT IF THEY ARE NOT, THEY WILL AIM TO BE DISPATCHED THE FOLLOWING WORKING DAY (EXCLUDING BANK HOLIDAYS) (WITH EXCEPTIONS, SEE BELOW)*

ANY ORDER PLACED ON A SATURDAY OR SUNDAY WILL AIM TO BE DISPATCHED ON THE NEXT WORKING DAY (EXCLUDING BANK HOLIDAYS) (WITH EXCEPTIONS, SEE BELOW)*

DELIVERY TIME IS APPROXIMATELY 2-3 WORKING DAYS (EXCLUDING BANK HOLIDAYS), HOWEVER MAY TAKE LONGER (WITH EXCEPTIONS, SEE BELOW)*

***DELIVERY FOR FOAMBOARDS SIZED 40" X 60" AND 48" x 96" (4ft x 8ft) CAN TAKE 3-5 WORKING DAYS (PLEASE NOTE: THESE FOAMBOARDS ARE NON REFUNDABLE AND NON RETURNABLE)***

***IF FOR ANY REASON YOU FAIL TO TAKE A DELIVERY OR REFUSE A DELIVERY, THE REDELIVERY WILL INCUR EXTRA CHARGES INCLUDING A STORAGE CHARGE***

***IF ANY PRODUCT IS RETURNED TO US BY OUR COURIERS (EITHER DUE TO REFUSAL OR FAILURE TO TAKE A DELIVERY OR WRONG ADDRESS PROVIDED etc. AND YOU REQUIRE IT TO BE RESENT, WE WILL ONLY ARRANGE A REDELIVERY IF WE RECEIVE THE PRODUCT(S) BACK COMPLETELY UNUSED AND UNDAMAGED.  IF THERE IS ANY DAMAGE TO THE PRODUCT(S) (EITHER DURING TRANSIT OR OTHERWISE) WE CANNOT RESEND THE PRODUCT(S) OR PROVIDE ANY REFUNDS***

***IF YOU PROVIDE AN INCORRECT DELIVERY ADDRESS OR REQUEST YOUR DELIVERY TO BE SENT TO AN ALTERNATE ADDRESS ONCE IT HAS ALREADY BEEN DISPATCHED, WE ARE NOT LIABLE FOR ANY DAMAGES, LOSSES OR THEFTS OF THE PRODUCT(S) AND WE CANNOT PROVIDE ANY REFUNDS IN THESE INSTANCES***

***PLEASE NOTE: IF YOU PROVIDE ANY INSTRUCTIONS FOR YOUR DELIVERY TO BE LEFT UNSUPERVISED (i.e. PORCH, GREENHOUSE, BEHIND BINS, SHED e.t.c.) WE ARE NOT LIABLE FOR ANY DAMAGES, LOSSES OR THEFTS OF THE PRODUCT(S) AND WE CANNOT PROVIDE ANY REFUNDS IN THESE INSTANCES***

 

Collection

***IF YOU WISH TO COLLECT AN ONLINE ORDER FROM OUR STORE, PLEASE MENTION THIS IN THE COMMENTS SECTION WHEN PLACING YOUR ORDER AND PLEASE CONTACT US PRIOR TO PLACING THE ORDER TO CHECK STOCK AVAILABILITY

***PLEASE NOTE: WE ARE UNABLE TO REFUND THE £6.95 SHIPPING/HANDLING CHARGE ON ORDERS UNDER £100***

 

Additional Information

IF ANY OF THE ITEMS YOU HAVE ORDERED ARE OUT OF STOCK YOU WILL BE NOTIFIED AS SOON AS POSSIBLE.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of the items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.



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