IMPORTANT INFORMATION (PLEASE READ BEFORE PURCHASING)
***IF FOR ANY REASON YOU FAIL TO TAKE A DELIVERY, MISS A DELIVERY OR REFUSE A DELIVERY, WE ARE NOT ABLE TO REFUND ANY SHIPPING COSTS AND THE REDELIVERY WILL INCUR EXTRA CHARGES. IN THESE INSTANCES, WE WILL NOT BE LIABLE FOR ANY DAMAGES OR LOSSES AND WE CANNOT PROVIDE ANY REFUNDS***
***ALL CUSTOMERS MUST RESCHEDULE THEIR OWN DELIVERY SHOULD THEY BE MISSING THEIR ITEMS OR MISS THEIR DELIVERY SLOT, YOU CAN DO THIS BY CONTACTING OUR COURIERS VIA THE TRACKING CODE PROVIDED TO YOU***
***IF ANY PRODUCT IS RETURNED TO US BY ANY OF OUR COURIERS (EITHER DUE TO REFUSAL, FAILURE TO TAKE A DELIVERY OR WRONG ADDRESS PROVIDED etc.) AND YOU REQUIRE IT TO BE RESENT, YOU WILL NEED TO PAY THE REDELIVERY COST. IN ADDITION, WE WILL ONLY ARRANGE A REDELIVERY IF WE RECEIVE THE PRODUCT(S) BACK COMPLETELY UNUSED AND UNDAMAGED. IF THERE IS ANY DAMAGE TO THE PRODUCT(S) (EITHER DURING TRANSIT OR OTHERWISE) WE CANNOT RESEND THE PRODUCT(S) OR PROVIDE ANY REFUNDS***
***IF YOU PROVIDE AN INCORRECT DELIVERY ADDRESS, WE ARE NOT LIABLE FOR ANY DAMAGES, LOSSES OR THEFTS OF THE DELIVERY AND WE CANNOT PROVIDE ANY REFUNDS IN THESE INSTANCES***
***PLEASE NOTE: IF YOU PROVIDE ANY INSTRUCTIONS FOR YOUR DELIVERY TO BE LEFT UNSUPERVISED (i.e. PORCH, GREENHOUSE, BEHIND BINS, SHED e.t.c.) WE ARE NOT LIABLE FOR ANY DAMAGES, LOSSES OR THEFTS OF THE DELIVERY AND WE CANNOT PROVIDE ANY REFUNDS IN THESE INSTANCES
***You will be contacted if an item you have ordered is out of stock***
***PLEASE NOTE THAT DELIVERY TIMES ARE SUBJECT TO STOCK AVAILABILITY***
All products are priced inclusive of VAT (20%).
Standard shipping cost: £3.95
For Mainland UK: APC/DHL
Scotland, NI, Ireland: UPS
Channel Islands: UPS (Shipping Prices May Vary).
For information on the Next Working Day Mainland UK service, please read below:
Dispatch time for all orders (excluding Next Working Day Mainland UK orders) is approximately 1-2 working days.
Standard shipping / Free delivery orders take approximately 3-5 working days to arrive (Monday-Friday only, excluding Bank Holidays) and in some instances, MAY TAKE LONGER.
International delivery orders take approximately 5-7 working days to arrive AND CAN TAKE LONGER (We are not liable for any additional customs charges).
NEXT WORKING DAY MAINLAND UK (CUT OFF TIME 1PM)
***PLEASE READ CAREFULLY AS WE ARE NOT LIABLE FOR AND CANNOT REFUND ANY NEXT WORKING DAY ORDERS WHICH ARE MADE IN ERROR ***
*THIS SERVICE IS AVAILABLE FOR UK MAINLAND DESTINATIONS ONLY (PLEASE SEE BELOW FOR A LIST OF AREAS WHICH THIS EXCLUDES)*
Scotland, Ireland & NI.
Channel Islands incl. Jersey, Guernsey, Alderney, Sark & Herm (All JE and GY postcodes)
*NEXT WORKING DAY MAINLAND UK DELIVERY COST: £6.95*
*CUT OFF TIME - 1PM (ANY ORDERS PLACED AFTER THIS TIME MAY NOT BE SHIPPED UNTIL THE FOLLOWING WORKING DAY - WE ARE NOT LIABLE FOR ANY ORDERS MADE AFTER THIS TIME AND CANNOT REFUND ANY SHIPPING COSTS)*
*ORDER BY 1PM, MONDAY-FRIDAY (EXCLUDING THURSDAYS & BANK HOLIDAYS), FOR A SAME DAY DISPATCH*
*ORDERS ARE ONLY DISPATCHED ON WORKING DAYS (MONDAY-FRIDAY, EXCLUDING BANK HOLIDAYS)*
*DELIVERIES ARE ON WORKING DAYS ONLY (MONDAY-FRIDAY, EXCLUDING BANK HOLIDAYS)*
*NEXT DAY DELIVERY COURIERS ARE UNAVAILABLE ON THURSDAYS, ANY ORDERS PLACED WILL BE DISPATCHED THE NEXT WORKING DAY*
Orders made AFTER 1PM MAY STILL BE dispatched the same day - Monday to Friday only and excluding Bank Holidays - (HOWEVER THERE IS NO GUARANTEE), or otherwise will be dispatched on the next closest working day (MONDAY-FRIDAY ONLY, EXCLUDING THURSDAYS & BANK HOLIDAYS).
If an order is placed on a Friday, it will be delivered on the following Monday (EXCLUDING BANK HOLIDAYS) - PROVIDING THE ORDER IS PLACED BEFORE THE CUT OFF TIME OF 1PM. Any orders placed AFTER 1PM, MAY STILL BE dispatched HOWEVER THERE IS NO GUARANTEE. Otherwise it will be dispatched on the following Monday (EXCLUDING BANK HOLIDAYS) for delivery on Tuesday (EXCLUDING BANK HOLIDAYS).
If an order is placed on a Saturday or Sunday, it will be processed and dispatched on the following Monday (EXCLUDING BANK HOLIDAYS) for delivery on Tuesday (EXCLUDING BANK HOLIDAYS).
*All Next Working Day orders will need to be signed for so please ensure that someone is in to take the delivery or advise us whether or not it is possible to leave the parcel with a neighbour if you are not in.
*Please note that our couriers APC use a text and e-mail predict service that advises customers of a two hour delivery slot to save waiting in all day. When placing your order please enter your mobile number and e-mail address in order to receive these notifications.